Disclaimer Policy
DISCLAIMER POLICY
1. Introduction
LUNEXA ("Company", "LUNEXA ", "We", "Us", "Our"), a proprietorship concern, with Udyam Registration No : UDYAM-KR-11-0080406 , having its principal place of business at Ground Floor, Hiranya Complex, Bolwar, Puttur, Dakshina Kannada, Karnataka – 574201, India, owns and operates the e-commerce platform accessible through shop.motoutility.com, a MOTOUTILITY Trademark owned by LUNEXA and associated digital services (collectively referred to as the "Platform").
This Disclaimer Policy ("Disclaimer") governs the use of the website and mobile application "shop.motoutility.com" (hereinafter referred to as the "Platform"), owned and operated by LUNEXA , a Proprietorship Firm.
By accessing or using the Platform and purchasing products or availing services offered through the Platform, users acknowledge and agree to be bound by this Disclaimer and all applicable laws and regulations.
This Disclaimer is intended to limit liabilities to the maximum extent permitted under applicable laws and shall be read together with the Terms and Conditions, Privacy Policy, Return and Refund Policy, Warranty Policy and other policies published on the Platform.
2. Compliance with Applicable Laws
This Disclaimer has been framed in accordance with:
a) Information Technology Act, 2000;
b) Consumer Protection Act, 2019;
c) Consumer Protection (E-Commerce) Rules, 2020;
d) Indian Contract Act, 1872;
e) Sale of Goods Act, 1930;
f) Motor Vehicles Act, 1988;
g) Digital Personal Data Protection Act, 2023;
h) All other applicable laws, rules and regulations in force in India.
3. General Disclaimer
The information, descriptions, specifications, illustrations and content available on the Platform are provided on an "as is" and "as available" basis without any express or implied representation or warranty of any kind.
While reasonable efforts are made to ensure accuracy, shop.motoutility.com does not warrant or guarantee that all information published on the Platform is complete, accurate, reliable, current or error-free.
Users are advised to independently verify product specifications and compatibility before making any purchase.
4. Product Information Disclaimer
Product images, colour, packaging, dimensions, specifications and descriptions displayed on the Platform are for reference purposes only and may vary from the actual products supplied by manufacturers.
shop.motoutility.com shall not be liable for minor variations in appearance, packaging, labelling or specifications which do not materially affect the functionality of the product.
The Company reserves the right to modify product information and specifications without prior notice.
5. Vehicle Compatibility Disclaimer
Customers are solely responsible for verifying the suitability and compatibility of products with their respective vehicles.
Compatibility information provided on the Platform is based upon information received from manufacturers and third-party sources and is intended only as a general guide.
shop.motoutility.com does not guarantee that every product shall be suitable for every make, model or variant of a vehicle.
Customers are advised to consult qualified mechanics or authorized service centres before installation.
6. Motor Vehicles Act Compliance Disclaimer
Nothing contained on the Platform shall be construed as permitting or authorizing any modification, alteration or use of products in violation of the provisions of the Motor Vehicles Act, 1988 or any rules framed thereunder.
Customers shall be solely responsible for ensuring that installation and use of products comply with all applicable road safety standards, vehicle manufacturer guidelines and statutory requirements.
shop.motoutility.com shall not be responsible for any accident, injury, death, loss or damage arising from unauthorized modifications or improper installation of products.
7. Installation Disclaimer
Products sold through the Platform are intended to be installed by qualified mechanics or authorized service personnel.
Improper installation, negligence, misuse or failure to follow manufacturer instructions may result in malfunction, property damage, bodily injury or loss.
shop.motoutility.com shall not be liable for damages arising from improper installation or unauthorized repairs.
8. Third-Party Manufacturer Disclaimer
shop.motoutility.com acts as an online marketplace and seller of automotive products and does not manufacture most of the products offered on the Platform.
All trademarks, logos, trade names and brand names belong to their respective owners.
Any warranty or guarantee relating to such products shall be subject to the terms and conditions of the respective manufacturers.
shop.motoutility.com makes no independent representations regarding the quality, merchantability or fitness of products beyond those expressly stated.
9. Limitation of Liability
To the fullest extent permitted by law, shop.motoutility.com , its proprietors, employees, agents, affiliates and representatives shall not be liable for:
a) Indirect losses;
b) Consequential damages;
c) Loss of profits;
d) Business interruption;
e) Loss of goodwill;
f) Vehicle downtime;
g) Towing expenses;
h) Installation or labour charges;
i) Loss caused by third parties;
j) Incidental or special damages.
The aggregate liability of shop.motoutility.com shall in no event exceed the purchase price paid by the customer for the concerned product.
10. Technical and Website Availability Disclaimer
Although shop.motoutility.com endeavors to maintain uninterrupted operation of the Platform, it does not warrant that the website, mobile application or servers shall always be available, secure or free from interruptions, delays, viruses or technical defects.
Temporary suspension of services for maintenance, upgrades or unforeseen circumstances shall not give rise to any liability.
11. Third-Party Links Disclaimer
The Platform may contain links to third-party websites, applications or services.
Such links are provided merely for convenience and informational purposes.
shop.motoutility.com does not control, endorse or assume responsibility for the contents, policies or practices of any third-party websites.
Users accessing such external websites do so at their own risk.
12. Professional Advice Disclaimer
Information provided on the Platform shall not constitute professional, technical, engineering or mechanical advice.
Customers should seek independent advice from qualified mechanics, automotive experts or authorized service centres before relying upon any information published on the Platform.
No content on the Platform shall be construed as a substitute for professional consultation.
13. Accuracy of Information
Despite reasonable efforts, inadvertent errors, inaccuracies or omissions relating to product descriptions, prices, stock availability and specifications may occur.
shop.motoutility.com reserves the right to correct such errors and cancel or refuse orders arising from inaccurate information without incurring any liability.
14. Force Majeure Disclaimer
shop.motoutility.com shall not be liable for any delay, interruption or failure in performance resulting from causes beyond its reasonable control, including:
a) Natural disasters;
b) Fire;
c) Flood;
d) Pandemic;
e) War;
f) Government restrictions;
g) Transportation disruptions;
h) Strikes;
i) Communication failures;
j) Technical breakdowns.
15. User Responsibility
Users are responsible for:
a) Providing accurate information;
b) Ensuring product compatibility;
c) Maintaining confidentiality of account credentials;
d) Using products in accordance with law;
e) Following manufacturer instructions;
f) Complying with the Motor Vehicles Act, 1988 and other applicable laws.
Any misuse of the Platform or products shall be solely at the user's risk and responsibility.
15. Intellectual Property Disclaimer
All content, software, logos, graphics, text, images and trademarks displayed on the Platform are protected by applicable intellectual property laws.
Except as expressly permitted, no part of the Platform may be copied, reproduced, modified, distributed or commercially exploited without prior written consent of shop.motoutility.com or the respective rights holders.
16. Consumer Rights
Nothing contained in this Disclaimer shall be construed to exclude, restrict or limit any rights available to consumers under:
a) Consumer Protection Act, 2019;
b) Consumer Protection (E-Commerce) Rules, 2020;
c) Sale of Goods Act, 1930;
d) Motor Vehicles Act, 1988;
e) Information Technology Act, 2000;
f) Any other applicable laws.
Consumers shall continue to enjoy all statutory rights and remedies available under law.
17. Amendment of Disclaimer
shop.motoutility.com reserves the right to amend, modify or revise this Disclaimer at any time to ensure compliance with legal requirements and business necessities.
Updated versions shall become effective immediately upon publication on the Platform.
18. Governing Law and Jurisdiction
This Disclaimer shall be governed by and construed in accordance with the laws of India.
Any dispute arising out of or relating to this Disclaimer shall be subject to the exclusive jurisdiction of the competent courts having jurisdiction over the place where shop.motoutility.com carries on business.
19. Contact Details
LUNEXA
Ground Floor 1-793-7, Hiranya Sankeerna, Main Road, Puttur, Dakshina Kannada, Karnataka – 574201
Email: hello@motoutility.com
Phone: +91-9481476074
Last Updated: June, 2026