Legal notice

WARRANTY POLICY

1. Introduction

LUNEXA ("Company", "LUNEXA", "We", "Us", "Our"), a proprietorship concern, with Udyam Registration No: UDYAM-KR-11-0080406, having its principal place of business at Ground Floor, Hiranya Complex, Bolwar, Puttur, Dakshina Kannada, Karnataka – 574201, India, owns and operates the e-commerce platform accessible through shop.motoutility.com, a MOTOUTILITY trademark owned by LUNEXA, and associated digital services (collectively referred to as the "Platform").

This Warranty Policy ("Policy") governs the terms and conditions relating to warranties provided in respect of products sold through the website and mobile application shop.motoutility.com, owned and operated by LUNEXA, a Proprietorship Firm.

This Policy has been framed in accordance with the provisions of the Consumer Protection Act, 2019, Consumer Protection (E-Commerce) Rules, 2020, Sale of Goods Act, 1930, Indian Contract Act, 1872, Information Technology Act, 2000, Motor Vehicles Act, 1988, and other applicable laws in force in India.

shop.motoutility.com is committed to ensuring quality, transparency, customer satisfaction, and compliance with applicable safety standards concerning motor vehicle spare parts and accessories.

2. Scope of Policy

This Policy applies to all automotive spare parts, vehicle accessories, electrical components, lubricants, and related products purchased through the Platform.

The Policy governs:

a) Manufacturer warranties
b) Limited warranties provided by shop.motoutility.com
c) Conditions for warranty claims
d) Exclusions from warranty coverage
e) Replacement and repair procedures
f) Rights and obligations of customers and the Company

3. Definitions

For the purposes of this Policy:

(a) "Product" means any spare part, accessory, equipment, or automotive component sold through the Platform.

(b) "Warranty" means a limited assurance regarding the quality and performance of the product under specified conditions.

(c) "Manufacturing Defect" means any defect arising from flaws in design, material, or workmanship existing at the time of manufacture.

(d) "Warranty Period" means the duration for which warranty coverage remains valid.

(e) "Customer" means any person purchasing products from the Platform.

(f) "Authorized Service Personnel" means qualified mechanics, service centres, or technicians approved by manufacturers or legally competent to perform installation and repairs.

4. Nature of Warranty

Unless expressly stated otherwise, shop.motoutility.com does not manufacture the products sold through the Platform and therefore passes on only such warranties as are provided by the respective manufacturers.

Where shop.motoutility.com provides any additional warranty, such warranty shall be limited to the terms expressly specified herein.

Nothing contained herein shall create an unlimited or lifetime warranty unless specifically mentioned in writing.

5. Warranty Coverage

Subject to the terms of this Policy, warranty shall cover:

a) Manufacturing defects
b) Material defects
c) Workmanship defects
d) Failure of products under normal usage conditions
e) Deficiencies attributable to the manufacturer

Warranty claims shall be entertained only when the defect existed at the time of manufacture and has not resulted from misuse or external causes.

6. Warranty Period

The applicable warranty period shall be:

a) As specified by the manufacturer
b) As mentioned on the product packaging
c) As stated in the invoice
d) As notified on the Platform

Different products may carry different warranty periods.

Where no warranty period is expressly mentioned, no implied warranty beyond statutory rights available under law shall be deemed to exist.

7. Conditions for Availing Warranty

To avail warranty benefits, the customer shall:

a) Retain the original invoice or proof of purchase
b) Preserve warranty cards, serial numbers, and labels
c) Use the product in accordance with manufacturer instructions
d) Ensure proper installation and handling
e) Cooperate in inspection and verification processes
f) Notify shop.motoutility.com within a reasonable time after discovering the defect

Failure to comply with these requirements may result in rejection of warranty claims.

8. Compliance with Motor Vehicles Act, 1988

In accordance with the Motor Vehicles Act, 1988 and public safety principles, customers are advised to install vehicle components through qualified mechanics or authorized service centres.

shop.motoutility.com shall not be responsible for damages, accidents, bodily injuries, or losses arising from:

a) Improper installation
b) Unauthorized modifications
c) Use of incompatible spare parts
d) Violation of vehicle manufacturer specifications
e) Use of products in contravention of road safety requirements

Nothing contained herein shall be construed as authorizing modifications prohibited under the Motor Vehicles Act, 1988 or any rules framed thereunder.

9. Exclusions from Warranty

Warranty shall not cover:

a) Normal wear and tear
b) Damage caused by accident or collision
c) Improper installation
d) Unauthorized repairs
e) Negligence or misuse
f) Exposure to water, fire, chemicals, or excessive heat
g) Electrical fluctuations or short circuits
h) Physical damage after delivery
i) Corrosion or rusting
j) Tampering with serial numbers or labels
k) Use for racing, commercial abuse, or illegal purposes
l) Defects arising from modifications contrary to the Motor Vehicles Act, 1988

10. Electrical and Electronic Components

Electrical and electronic components including sensors, switches, ECU modules, relays, and similar products are highly sensitive products.

Accordingly, warranty claims relating to such products shall be subject to technical inspection and testing.

No warranty shall apply where failure is caused by incorrect installation, voltage fluctuations, or external factors.

11. Procedure for Warranty Claims

Customers seeking warranty benefits shall:

a) Contact customer support
b) Provide invoice and order details
c) Submit photographs, videos, or other evidence
d) Return the product if required
e) Cooperate with inspection and technical evaluation

shop.motoutility.com may forward the claim to the respective manufacturer for examination and resolution.

12. Inspection and Verification

All warranty claims shall be subject to inspection and verification.

shop.motoutility.com reserves the right to:

a) Conduct technical examination
b) Obtain expert opinions
c) Seek reports from manufacturers
d) Reject claims found to be false, misleading, or unsupported

The findings of technical inspection shall be binding, subject to remedies available under applicable laws.

13. Remedies Available Under Warranty

Upon acceptance of a warranty claim, shop.motoutility.com may, at its sole discretion:

a) Repair the product
b) Replace the product
c) Provide an equivalent substitute product
d) Issue refund where repair or replacement is not feasible

The choice of remedy shall depend upon availability, feasibility, and the nature of the defect.

14. Limitation of Liability

To the maximum extent permissible under law, shop.motoutility.com shall not be liable for:

a) Loss of business
b) Loss of profits
c) Consequential damages
d) Vehicle downtime
e) Towing expenses
f) Labour charges
g) Installation costs
h) Loss caused by third parties
i) Incidental or indirect damages

The liability of shop.motoutility.com shall, in no event, exceed the purchase price of the concerned product.

15. Consumer Rights

Nothing contained in this Policy shall restrict or curtail statutory rights available under:

a) Consumer Protection Act, 2019
b) Consumer Protection (E-Commerce) Rules, 2020
c) Sale of Goods Act, 1930
d) Indian Contract Act, 1872
e) Motor Vehicles Act, 1988
f) Any other applicable law

Customers shall have the right to seek remedies before the appropriate Consumer Disputes Redressal Commission and other competent authorities.

16. Fraudulent Claims

shop.motoutility.com reserves the right to reject and take appropriate legal action against customers making:

a) False claims
b) Fraudulent representations
c) Fabricated evidence
d) Misleading statements
e) Abuse of warranty benefits

17. Force Majeure

shop.motoutility.com shall not be liable for any delay or inability to honour warranty obligations arising from events beyond its reasonable control, including natural disasters, strikes, transportation disruptions, war, governmental restrictions, pandemics, or force majeure events.

18. Amendment of Policy

shop.motoutility.com reserves the right to amend, modify, or revise this Policy from time to time to ensure compliance with legal requirements and business necessities.

Updated versions shall be published on the Platform and shall become effective immediately upon publication.

19. Governing Law and Jurisdiction

This Policy shall be governed by the laws of India.

Any dispute arising out of or in connection with this Policy shall be subject to the exclusive jurisdiction of the courts having competent jurisdiction over the place where shop.motoutility.com carries on business.

20. Contact Details

LUNEXA

Ground Floor 1-793-7, Hiranya Sankeerna, Main Road, Puttur, Dakshina Kannada, Karnataka – 574201

Email: hello@motoutility.com

Phone: +91-9481476074

Last Updated: June 2026

The warranty period varies depending on the product category.

Where specifically mentioned on the product page, eligible products are covered by a 3 Years Limited Warranty from the date of purchase.

Warranty Claim Process

To initiate a warranty claim:

Contact our support team.
Provide your order number.
Submit clear photographs or videos showing the issue.
Our team will review the claim and respond within a reasonable timeframe.

Additional information may be requested for verification.

Claim Approval

Upon approval, MOTO UTILITY may, at its sole discretion:

Repair the product
Replace the product
Provide store credit
Provide an alternative solution deemed appropriate

Warranty Limitations

Warranty coverage applies only to the original purchaser and is non-transferable.

MOTO UTILITY shall not be liable for indirect, incidental, or consequential damages arising from the use of any product purchased through our website.