E-Commerce Rules Disclosure Policy
E-COMMERCE RULES DISCLOSURE POLICY
1. Introduction
LUNEXA ("Company", "LUNEXA ", "We", "Us", "Our"), a proprietorship concern, with Udyam Registration No : UDYAM-KR-11-0080406 , having its principal place of business at Ground Floor, Hiranya Complex, Bolwar, Puttur, Dakshina Kannada, Karnataka – 574201, India, owns and operates the e-commerce platform accessible through shop.motoutility.com, a MOTOUTILITY Trademark owned by LUNEXA and associated digital services (collectively referred to as the "Platform").
This E-Commerce Rules Disclosure Policy ("Policy") is issued by LUNEXA , a Proprietorship Firm, owner and operator of the website and mobile application "shop.motoutility.com " (hereinafter referred to as the "Platform").
This Policy has been framed in accordance with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020 to ensure transparency, accountability and protection of consumer rights.
The purpose of this Policy is to provide all mandatory disclosures required under applicable laws and to facilitate informed decision-making by consumers.
2. Applicable Laws
This Policy has been framed in accordance with:
a) Consumer Protection Act, 2019;
b) Consumer Protection (E-Commerce) Rules, 2020;
c) Information Technology Act, 2000;
d) Digital Personal Data Protection Act, 2023;
e) Indian Contract Act, 1872;
f) Sale of Goods Act, 1930;
g) Legal Metrology Act, 2009;
h) Goods and Services Tax laws;
i) Motor Vehicles Act, 1988;
j) Any other applicable laws and regulations.
3. Entity Information
The e-commerce platform is owned and operated by:
LUNEXA
(Proprietorship Firm)
Registered Address:
Ground Floor 1-793-7,
Hiranya Sankeerna,
Main Road, Puttur,
Dakshina Kannada,
Karnataka – 574201.
Email: hello@motoutility.com
Phone: +91-9481476074
Website: shop.motoutility.com
Customers may contact the above details for any inquiries, complaints or assistance.
4. Nature of Business
shop.motoutility.com is engaged in the business of sale, distribution, retail and supply of automotive spare parts, vehicle accessories, tools, lubricants and related products through electronic means.
The Platform enables customers to browse, order and purchase products in accordance with applicable laws.
5. Product Information Disclosure
shop.motoutility.com endeavors to provide accurate and complete information relating to products including:
a) Product name;
b) Brand name;
c) Specifications;
d) Features;
e) Dimensions;
f) Compatibility information;
g) Country of origin;
h) Warranty details;
i) Manufacturer information;
j) Price and applicable taxes.
Such information is provided based upon information received from manufacturers and suppliers and may be updated from time to time.
6. Pricing and Charges Disclosure
All prices displayed on the Platform shall be transparent and shall include all mandatory charges unless specifically stated otherwise.
Customers shall be informed regarding:
a) Product price;
b) GST and applicable taxes;
c) Shipping charges;
d) Handling charges;
e) Additional service fees, if any;
f) Discounts and promotional offers.
No hidden charges shall be imposed upon customers.
7. Country of Origin Disclosure
In compliance with applicable laws and governmental guidelines, shop.motoutility.com shall endeavor to disclose the country of origin of products wherever such information is available from manufacturers or suppliers.
Consumers are encouraged to verify such information before placing orders.
8. Payment Information
Customers may make payments through:
a) UPI;
b) Credit cards;
c) Debit cards;
d) Net banking;
e) Wallets;
f) EMI facilities;
g) Other approved payment methods.
All electronic transactions shall be processed through secure payment gateways.
shop.motoutility.com does not store sensitive card information and shall not be responsible for failures attributable to banks or third-party payment service providers.
9. Cancellation, Return and Refund Disclosure
The Platform maintains a separate Return, Refund and Cancellation Policy.
Customers shall have access to clear information regarding:
a) Conditions for cancellation;
b) Return eligibility;
c) Refund timelines;
d) Replacement procedures;
e) Non-returnable products;
f) Customer responsibilities.
Such policies shall be prominently displayed on the Platform.
10. Warranty Disclosure
Warranty information, where applicable, shall be disclosed on the Platform or product packaging.
Warranty obligations shall be governed by:
a) Manufacturer warranties;
b) shop.motoutility.comWarranty Policy;
c) Applicable statutory rights available under law.
The availability of warranty shall vary depending upon the nature of products.
11. Grievance Redressal Mechanism
shop.motoutility.com maintains an effective grievance redressal mechanism in accordance with the Consumer Protection (E-Commerce) Rules, 2020.
Consumers may lodge complaints through:
a) Email;
b) Customer support;
c) Website contact forms;
d) Telephone support.
Complaints shall be acknowledged within forty-eight (48) hours and ordinarily resolved within one month from the date of receipt.
12. Grievance Officer Details
Name: PRAKASH
Designation: Grievance Officer
Entity:LUNEXA
Platform: shop.motoutility.com
Address:Ground Floor 1-793-7,
Hiranya Sankeerna,
Main Road, Puttur,
Dakshina Kannada,
Karnataka – 574201.
Email: hello@motoutility.com
Phone: +91-9481476074
The Grievance Officer shall address complaints and ensure compliance with applicable laws.
13. Consumer Rights Disclosure
Consumers shall enjoy rights available under:
a) Consumer Protection Act, 2019;
b) Consumer Protection (E-Commerce) Rules, 2020;
c) Sale of Goods Act, 1930;
d) Information Technology Act, 2000;
e) Motor Vehicles Act, 1988;
f) Digital Personal Data Protection Act, 2023;
g) Other applicable laws.
Nothing contained on the Platform shall restrict or curtail such rights.
14. Data Privacy Disclosure
Personal information collected by shop.motoutility.com shall be processed in accordance with the Privacy Policy and applicable data protection laws.
Reasonable security safeguards shall be implemented to protect personal information against unauthorized access, disclosure or misuse.
15. Prohibition Against Unfair Trade Practices
shop.motoutility.com shall not:
a) Adopt unfair trade practices;
b) Manipulate prices in an unreasonable manner;
c) Refuse to accept returns contrary to declared policies;
d) Misrepresent products;
e) Engage in deceptive practices;
f) Impose hidden charges.
The Platform is committed to ethical and transparent business practices.
16. Marketplace and Third-Party Sellers Disclosure
Where products are supplied by third-party vendors or manufacturers, shop.motoutility.com shall endeavor to disclose relevant information relating to such entities wherever required by law.
The Platform may act as a facilitator for certain transactions and shall not be liable for actions attributable solely to third parties beyond the extent permitted by law.
17. Limitation of Liability
To the maximum extent permitted under law, shop.motoutility.com shall not be liable for:
a) Indirect losses;
b) Consequential damages;
c) Business interruption;
d) Loss of profits;
e) Delay caused by logistics partners;
f) Third-party payment failures;
g) Events beyond reasonable control.
Liability, if any, shall not exceed the value of the concerned transaction.
18. Amendment of Policy
shop.motoutility.com reserves the right to amend, modify or update this Policy at any time in order to comply with changes in laws, regulations or business requirements.
Updated versions shall be published on the Platform and shall become effective immediately upon publication.
19. Governing Law and Jurisdiction
This Policy shall be governed by and construed in accordance with the laws of India.
Any dispute arising out of or relating to this Policy shall be subject to the exclusive jurisdiction of the competent courts having jurisdiction over the place where shop.motoutility.com carries on business.
20. Contact Information
For any information, clarification or complaint, customers may contact:
LUNEXA
Ground Floor 1-793-7,
Hiranya Sankeerna,
Main Road, Puttur,
Dakshina Kannada,
Karnataka – 574201
Email: hellolunexa@gmail.com
Phone: +91-9481476074
www.shop .motoutility.com
Last Updated: june 2026.