Terms and Conditions Of Use
TERMS AND CONDITIONS OF USE
Last Updated: June 2026
1. PREAMBLE
These Terms and Conditions of Use ("Terms") constitute a legally binding agreement between , LUNEXA a proprietorship concern with Udyam Registration No : UDYAM-KR-11-0080406 , having its principal place of business at Ground Floor, Hiranya Complex, Bolwar, Puttur, Dakshina Kannada, Karnataka – 574201, India (hereinafter referred to as "LUNEXA", "Company", "We", "Us", or "Our") and any person accessing, browsing, registering on, purchasing from, or otherwise using the website shop.motoutility.com and related services (hereinafter referred to as "User", "Customer", "You", or "Your").
By accessing or using the Platform, You expressly acknowledge, agree, and undertake to be bound by these Terms, our Privacy Policy, Shipping Policy, Return and Refund Policy, Warranty Policy, and all other policies published on the Platform.
If You do not agree with these Terms, You must immediately discontinue use of the Platform.
2. ELIGIBILITY
By using the Platform, You represent and warrant that:
You are competent to contract under applicable laws;
You are at least eighteen (18) years of age;
You possess the legal authority to enter into binding agreements;
All information provided by You is accurate and complete;
Your use of the Platform does not violate any applicable law.
Any access by a minor shall be deemed to occur under the supervision and responsibility of a parent or legal guardian.
3. NATURE OF BUSINESS
Moto Utility operates an online platform engaged in the sale of automotive and vehicle-related products including but not limited to:
Motorcycle spare parts;
Vintage motorcycle components;
Number plates;
Number plate frames;
Vehicle accessories;
Helmets;
Riding gear;
Keychains;
Decorative accessories;
Utility products;
Merchandise and related automotive goods.
The Platform functions solely as an e-commerce marketplace operated by Moto Utility for lawful commercial purposes.
4. ACCOUNT REGISTRATION
Certain features of the Platform may require registration.
Users shall:
Provide accurate information;
Maintain confidentiality of login credentials;
Immediately notify Moto Utility regarding unauthorized access;
Remain solely responsible for all activities conducted through their account.
Moto Utility reserves the unrestricted right to suspend, terminate, or restrict any account suspected of misuse, fraud, unlawful conduct, or violation of these Terms.
5. PRODUCT INFORMATION
Moto Utility endeavors to ensure that all product descriptions, specifications, photographs, compatibility information, and pricing details are accurate.
However:
Images are illustrative and may vary from actual products;
Product colors may differ due to display settings;
Packaging may change without notice;
Technical specifications may vary;
Manufacturer modifications may occur.
Users acknowledge that minor deviations shall not constitute grounds for legal claims.
6. VEHICLE COMPATIBILITY DISCLAIMER
Users are solely responsible for verifying compatibility of any spare part, accessory, number plate frame, or automotive product with their vehicle.
Moto Utility does not guarantee:
Universal compatibility;
Fitment suitability;
Installation success;
Compliance with local regulations.
Any purchase made without confirming compatibility shall be at the sole risk of the User.
Moto Utility shall not be liable for damages arising from incorrect selection, installation, modification, or usage of products.
7. NUMBER PLATE PRODUCTS
Where number plates or customized products are offered:
Users warrant that all information submitted is lawful and accurate.
Users shall comply with applicable motor vehicle laws.
Moto Utility reserves the right to reject any order that appears unlawful, misleading, fraudulent, offensive, or contrary to public policy.
Users shall remain solely responsible for legal use of customized products.
Moto Utility shall not be responsible for penalties, fines, vehicle seizures, or regulatory actions arising from misuse of such products.
8. PRICING
All prices displayed on the Platform:
Are quoted in Indian Rupees (INR);
Include applicable taxes unless otherwise specified;
Are subject to change without notice.
In the event of:
Pricing errors;
Technical glitches;
Human errors;
Incorrect inventory information;
Moto Utility reserves the right to cancel, modify, or refuse any order irrespective of payment status.
Any amount received shall be refunded as per applicable policies.
9. ORDER ACCEPTANCE
Placement of an order constitutes an offer by the User.
Acceptance occurs only upon dispatch of products.
Moto Utility reserves the right to:
Reject orders;
Limit quantities;
Refuse service;
Cancel suspicious transactions;
Verify customer identity.
Without assigning any reason.
10. PAYMENT TERMS
Payments may be processed through authorized third-party payment service providers.
Moto Utility shall not be liable for:
Banking failures;
Payment gateway interruptions;
Unauthorized transactions caused by customer negligence;
Delays attributable to financial institutions.
The User agrees to comply with the terms of the respective payment service provider.
11. SHIPPING AND DELIVERY
Estimated delivery timelines are indicative only.
Moto Utility shall not be responsible for delays caused by:
Courier partners;
Natural disasters;
Government restrictions;
Strikes;
Force majeure events;
Public emergencies.
Risk of loss shall pass to the customer upon delivery.
12. RETURNS ,REFUNDS AND REPLACEMENTS
Returns, refunds, cancellations, replacements, and warranty claims shall be governed exclusively by the Return and Refund Policy and Warranty Policy published on the Platform.
Moto Utility reserves the right to inspect returned products before approving any refund or replacement.
13. INTELLECTUAL PROPERTY RIGHTS
All content available on the Platform including:
Trademarks;
Trade names;
Logos;
Product photographs;
Graphics;
Layouts;
Software;
Text;
Designs;
Source code;
are proprietary assets of Moto Utility or respective rights holders.
No right, title, or interest is transferred to Users.
Unauthorized reproduction, copying, distribution, reverse engineering, or commercial exploitation is strictly prohibited.
14. PROHIBITED ACTIVITIES
Users shall not:
Violate applicable laws;
Engage in fraudulent conduct;
Upload malicious code;
Attempt unauthorized access;
Scrape website data;
Interfere with website operations;
Misrepresent identity;
Infringe intellectual property rights;
Abuse customer support channels.
Any violation may result in civil and criminal proceedings.
15. USER GENERATED CONTENT
Where reviews, ratings, comments, photographs, or other submissions are permitted:
Users grant Moto Utility a perpetual, worldwide, irrevocable, royalty-free license to use, reproduce, publish, distribute, modify, display, and exploit such content.
Moto Utility reserves the right to remove content at its discretion.
16. DISCLAIMER OF WARRANTIES
The Platform and all products are provided on an "AS IS" and "AS AVAILABLE" basis.
To the fullest extent permitted by law, Moto Utility disclaims all warranties, whether express or implied, including:
Merchantability;
Fitness for a particular purpose;
Non-infringement;
Continuous availability;
Error-free operation.
No oral or written advice shall create any warranty not expressly stated herein.
17. LIMITATION OF LIABILITY
To the maximum extent permitted under applicable law, Moto Utility, its proprietor, employees, agents, affiliates, vendors, and service providers shall not be liable for:
Indirect damages;
Consequential damages;
Special damages;
Loss of profits;
Loss of goodwill;
Loss of data;
Business interruption;
Vehicle damage caused by improper installation or use.
In all circumstances, Moto Utility's aggregate liability shall not exceed the amount actually paid by the User for the relevant product.
18. INDEMNITY
Users agree to indemnify, defend, and hold harmless Moto Utility, its proprietor, officers, employees, representatives, agents, successors, and assigns from and against all claims, losses, liabilities, damages, costs, penalties, and expenses arising out of:
Violation of these Terms;
Misuse of products;
Breach of law;
Infringement of third-party rights;
False information supplied by the User.
19. FORCE MAJEURE
Moto Utility shall not be liable for any failure or delay resulting from events beyond its reasonable control including:
Natural disasters;
Floods;
Earthquakes;
Fires;
Pandemics;
Government actions;
Internet failures;
Cyber attacks;
Labor disturbances.
20. TERMINATION
Moto Utility may suspend or terminate access to the Platform immediately and without notice where:
These Terms are breached;
Fraud is suspected;
Security risks arise;
Required by law.
Termination shall not affect accrued rights or liabilities.
21. GOVERNING LAW
These Terms shall be governed by and construed in accordance with the laws of India.
22. DISPUTE RESOLUTION
Any dispute, controversy, or claim arising out of or relating to these Terms shall first be attempted to be resolved amicably through negotiations.
Failing such resolution, disputes shall be subject to the exclusive jurisdiction of the competent courts situated at Puttur, Dakshina Kannada, Karnataka.
23. SEVERABILITY
If any provision of these Terms is determined to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect
24. ENTIRE AGREEMENT
These Terms, together with all policies published on the Platform, constitute the entire agreement between the Parties and supersede all prior understandings, representations, and communications.
25.WALLET AND REWARD POLICY
Any reward points, cashback, promotional credits, wallet balances, loyalty benefits, or similar incentives credited to a user's account on Lunexa or shop.motoutility .com are offered on a voluntary and promotional basis and do not constitute legal tender, monetary deposits, or vested rights of the user. Lunexa reserves the absolute right to modify, suspend, withdraw, cancel, expire, or discontinue any reward program, wallet facility, cashback scheme, or promotional offer at any time without prior notice. Rewards and wallet credits shall have no cash value unless expressly stated and shall not be transferable, refundable, exchangeable, or redeemable for cash.
Users acknowledge and agree that Lunexa shall not be liable for any loss, forfeiture, deletion, non-availability, or inability to redeem wallet balances, reward points, cashback, credits, or promotional benefits arising from website closure, discontinuation of services, platform migration, system upgrades, technical failures, server crashes, cyber incidents, force majeure events, data corruption, software malfunctions, maintenance activities, or any other unforeseen circumstances. In such events, Lunexa shall have no obligation to compensate users for any unused or unredeemed rewards, credits, or wallet balances unless otherwise required under applicable law.
he availability of any wallet, reward, cashback, referral, loyalty, promotional, or incentive program on Lunexa shall not create any contractual obligation on the part of Lunexa to continue, maintain, or honor such benefits indefinitely. Lunexa reserves the unrestricted right to revise eligibility criteria, redemption conditions, validity periods, earning rates, usage restrictions, and program rules at its sole discretion. Participation in any reward or wallet program constitutes acceptance of the applicable terms as amended from time to time.
In the event of business restructuring, merger, acquisition, transfer of ownership, platform transition, domain migration, cessation of operations, insolvency, winding up, or permanent shutdown of the Lunexa website or related services, all wallet balances, reward points, cashback credits, and promotional benefits may automatically lapse without any entitlement to compensation, reimbursement, or conversion into cash. Users expressly waive any claim against Lunexa, its owners, directors, affiliates, employees, successors, or assigns in relation to such expired, cancelled, or forfeited benefits, except where otherwise mandated by applicable law.
25. CONTACT INFORMATION
LUNEXA
Ground Floor, Hiranya Complex, Bolwar, Puttur, Dakshina Kannada, Karnataka – 574201
Email: hellolunexa@gmail.com
Phone: +91 9481476074
Website: shop.motoutility.com
By continuing to use the Platform, You acknowledge that You have read, understood, and agreed to these Terms and Conditions.